Last updated: June 27, 2026
ConvoClerk is operated by AXLE DESENVOLVIMENTO DE PROGRAMAS LTDA - CNPJ 33.362.731/0001-36.
Use of the Service
ConvoClerk is intended for lawful business messaging, sales, support, and customer communication workflows. You may use ConvoClerk only for legitimate business purposes and in compliance with these Terms, applicable law, and the rules of any messaging channel you connect.
Accounts And Access
You are responsible for maintaining the security of your account, inviting appropriate team members, assigning appropriate permissions, keeping account information accurate, and promptly disconnecting channels or users that should no longer have access.
Messaging Compliance
You are responsible for the messages, automations, templates, files, and contact data you send or manage through ConvoClerk. You must only message people where you have a lawful basis, required consent, and permission under applicable channel policies.
If you use Meta, WhatsApp, Facebook, or Instagram integrations, you must comply with Meta Platform Terms, WhatsApp Business Terms, applicable commerce and messaging policies, customer consent requirements, template rules, opt-out obligations, and any other channel requirements that apply to your use.
Connected Channels
By connecting a messaging channel, you confirm that you are authorized to manage that account, page, number, inbox, or business profile. You authorize ConvoClerk to access, receive, store, display, and send channel data as needed to provide the service.
Customer Data
You retain responsibility for your customer contacts, conversation history, and business records. ConvoClerk processes this data to provide the service and as described in our Privacy Policy. You must not upload or send unlawful, harmful, misleading, infringing, or unauthorized content.
AI And Automation
ConvoClerk may provide AI or automation features that draft replies, summarize conversations, classify contacts, route messages, or suggest next actions. You are responsible for reviewing outputs before relying on them, especially for sales, legal, financial, health, or other sensitive decisions.
Fees, Billing, And Usage
ConvoClerk may charge subscription fees, setup fees, taxes, payment processing costs, and other charges disclosed during ordering, renewal, invoicing, or account administration. Any applicable WhatsApp Business Platform fees are charged by Meta directly to the customer's WhatsApp Business Account, not by ConvoClerk.
ConvoClerk does not sell prepaid message credits or charge per incoming or outgoing WhatsApp message.
We may change plan prices, usage prices, billing intervals, included usage, feature packaging, discounts, credits, and payment terms. Price changes may apply to new customers immediately and to existing customers at renewal, at the next billing cycle, or after any required notice period.
Sales Partner Program
ConvoClerk may operate a sales partner, referral, reseller, affiliate, or similar program. Partner eligibility, commission percentages, commissionable revenue, payout timing, payout method, program rules, and continued participation are determined by ConvoClerk and may be changed, suspended, or ended at any time.
Sales partner commissions are payable only on eligible amounts actually collected and not refunded, disputed, charged back, credited, written off, or flagged for fraud, abuse, compliance review, or payment-provider restrictions. Partners must complete required payout onboarding, tax, identity, banking, and compliance steps before receiving payouts.
Availability And Changes
We may update, suspend, or discontinue parts of ConvoClerk as the product evolves or as required by security, legal, operational, or platform policy needs. We work to keep the service reliable, but we do not guarantee uninterrupted availability.
Privacy And Deletion
Our Privacy Policy explains how we collect, use, share, retain, and delete information. Data deletion requests can be submitted through our Data Deletion Instructions or by contacting us.
Suspension Or Termination
We may suspend or terminate access if we believe an account violates these Terms, creates security or legal risk, abuses messaging channels, infringes rights, or violates platform policies. You may stop using ConvoClerk and request deletion of eligible data at any time.
Disclaimers
ConvoClerk is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We disclaim warranties that the service will be error-free, uninterrupted, or fit for every specific business purpose.
Limitation Of Liability
To the maximum extent permitted by law, ConvoClerk will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, business opportunities, data, or goodwill arising from your use of the service.
Changes To These Terms
We may update these Terms as ConvoClerk changes or as legal, security, or platform requirements change. When we make material changes, we will update the date above and provide additional notice when appropriate.
Contact
For terms questions, contact contact@convoclerk.com.