Last updated: June 26, 2026
ConvoClerk is operated by AXLE DESENVOLVIMENTO DE PROGRAMAS LTDA - CNPJ 33.362.731/0001-36.
Overview
ConvoClerk is a business messaging platform for managing customer conversations, contacts, automations, and sales workflows. This Privacy Policy explains how we collect, use, store, share, and delete information when businesses use ConvoClerk or when their customers interact with those businesses through channels connected to ConvoClerk.
Who This Policy Applies To
This policy applies to visitors to our website, businesses and team members using ConvoClerk, and customers whose conversations or contact details are processed by a business through ConvoClerk.
Information We Collect
We may collect account details, business profile information, team member names and email addresses, authentication and security data, customer contacts, CRM notes, support requests, billing or administrative details, and usage logs.
When a business connects messaging channels, we may process conversation data such as message content, attachments or media, sender and recipient identifiers, phone numbers, usernames, timestamps, delivery status, webhook events, and related metadata.
For Meta, WhatsApp, Facebook, or Instagram integrations, we may process data authorized by the connected business through Meta permissions, including business account IDs, WhatsApp Business Account IDs, phone number IDs, Facebook Page IDs, Instagram professional account IDs, access tokens, webhook events, message data, and channel configuration.
How We Use Information
We use information to provide and operate ConvoClerk, authenticate users, connect authorized messaging channels, display and route conversations, send and receive authorized messages, maintain contact records, support automations, troubleshoot issues, protect the service, prevent abuse, comply with law and platform requirements, and improve reliability and product quality.
Meta, WhatsApp, And Instagram Data
ConvoClerk only accesses Meta platform data when a business authorizes the connection and grants the required permissions. We use that data to provide the requested messaging, customer support, sales, automation, and account management features for the connected business.
We do not sell Meta platform data. We do not use Meta platform data for unauthorized advertising, profiling, or purposes unrelated to providing ConvoClerk to the connected business. We share Meta platform data only with service providers needed to operate ConvoClerk, with the connected business, or when required for legal, security, compliance, or platform policy reasons.
AI And Automation
ConvoClerk may offer AI or automation features such as drafting replies, summarizing conversations, classifying contacts, routing messages, or suggesting next actions. We do not use customer message content to train general-purpose AI models unless a business explicitly authorizes that use.
Data Sharing
We do not sell personal data. We may share information with vendors and processors that help us operate ConvoClerk, including hosting, database, storage, email, messaging, analytics, support, security, payment, and monitoring providers.
Retention And Deletion
Data deletion requests can be submitted through our Data Deletion Instructions or by contacting us at contact@convoclerk.com.
Contact
For privacy questions, contact contact@convoclerk.com.